Central Dispatch (911) Tips on Calling 9-1-1

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Ionia County Central Dispatch 9-1-1

Top 5 Tips on calling 911

1. IF YOU HAVE AN EMERGENCY CALL 911 IMMEDIATELY.

2.  WHEN YOU DO CALL 911, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE.
911 call takers are trained to get the most important information as quickly as possible.  The call takers goal is to get help on the way to an emergency situation. Please be patient while the call taker asks you questions they need to know in order to get help to you in the timeliest manner before you hang up or leave the phone.  The questions are necessary even if you do not think that they are relevant to your situation, they are important in helping us to get the first responders to you as quickly as possible.

If you happen to call by accident, please stay on the line until you can tell the call taker that you called by accident and there is no emergency. This will save the call taker the time from having to call you back and confirm there is no emergency or sending police to check your address for an emergency.

3. KNOW THE LOCATION OF THE EMERGENCY

The wireless 911 caller must be aware that the 911 center that answers the call may not be the 911 center that services the area that the wireless caller is calling from. Look for landmarks, cross street signs and buildings. Know the name of the city or county you are in. Knowing the location is vital to getting the appropriate police, fire or EMS units to respond. Providing an accurate address is critically important especially when making a wireless 911 call.  Owners of all phones, both landlines and especially cell phones are encouraged to create a safety profile through smart 911 logowhich will assist first responders in an emergency.

4. IS YOUR ADDRESS CLEARLY AND PROMINENTLY POSTED AT YOUR ENTRANCE?
Another way to help First Responders to find your home is by posting your address at the driveway entrance and on your house. We suggest using something reflective or illuminated so that it can be seen in the evening as well as during the day.  Since mailboxes are not always at the entrance of the driveway and are not always clearly marked on both sides we encourage you to not solely rely on it as a clear marker to find your home. Please report missing street signs when noted these could be very helpful to emergency response personnel.

5. TEACH YOUR CHILDREN HOW TO CALL 911
Begin by educating your child on what calling 911 means, how to dial from your home and cell phone, and what to tell the 911 call taker. It is helpful for your child to know their name, parent’s name, telephone number, and most importantly their address. Tell your child to answer all the call takers questions and to stay on the phone until instructed to hang up. Be sure all members of your household are aware that prank or harassing calls to 911 will be dealt with by local law enforcement agencies.

 

 


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