*The Interactive Voice Response System (IVR) gives you access to your specific case information, as well as general information about Friend of the Court services. This is the easiest and quickest way to get account information. Please use the IVR line before you contact your case worker. A major change in the IVR procedure is that the first time you use the system; you will need to enter your Social Security number in order to access your case information. Then you will be prompted to set a PIN (Personal Identification Number), so that no one else can access your account. You must remember this PIN and use it each time you access your account. Please be sure to write it down. Although no one can change account information on the telephone, if you want to keep your information private, you should not share your PIN. If you lose or forget your PIN, the directions are available online for re-setting the PIN. YOU WILL HAVE ACCESS TO MiSDU through the IVR system and are encouraged to use this first before contacting your Case Manager.
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