The ICCOA’s team of drivers provides non-emergency transportation to Ionia County adults age 60 or older, as well as those under the age of 60 with a disability while funding is available. Medical and dialysis appointments take priority, but transportation can also be scheduled for errands, senior center activities, and for transport to Adult Day Programs. Wheelchair accessible vans are available with advance notice.
Our team is staffed by both paid and volunteer drivers who have all completed a “Passenger Assistance, Safety, and Sensitivity” Training. All Van Fleet drivers have also completed a hands-on Wheelchair Securement Training. Volunteer Drivers transport with their own vehicles, which are inspected yearly.
Transportation fees with a fleet van are $1.50 each way for rides within Ionia County, and $10.00 each way for rides outside the county. Extra stops are an additional $1.50 each and must be pre-scheduled. For transportation with our volunteer drivers, there is a suggested donation of $0.30 per mile. Punch cards are available for purchase in office for $15. Each card is worth 10 paid in-county rides, plus one free ride!
We recommend you call at least 2 weeks prior to your appointment date to schedule transportation. While trips may be available with less notice, our schedules are completed one week in advance so that we may schedule our drivers.
Our drivers are available to leave our parking lot at 8:30am and return by 5:00pm Monday through Friday. There are times a driver may be delayed by another client’s appointment, etc, as we transport to many scheduled appointments each day. Each passenger will be given an approximate pick-up time; our drivers will have a 15-minute window within that time to arrive.
For more information, or to schedule transportation, contact Sharon Jones, Transportation Coordinator at (616) 527-5365 ext. 540.When you call, please have the following ready:
Your name and pick-up address
Your phone number
Time of Arrival
Name and address of destination
Pick-up time for return trip
If you use a wheelchair, walker or mobility device, or have other special needs
If you have a service animal
If you will have a caregiver going
To ensure your trip will be pleasant and successful, there will be a short interview concerning your health needs when you are registered.