- One free 30 minute on-site visit is available per inmate and must be scheduled. Two free 30 minute on-site visits for inmate workers during non-worker hours and must also be scheduled.
- Unlimited 30 minute off-site video visits are also available for $10.50 per visit and must also be scheduled.
- All visits must be scheduled 25 hours to 2 weeks in advance.
IC Solutions Customer Care: 888-506-8407
Video Visitation Flyer | Video Visitation Instruction Manual
ICSolutions offers The Visitor visitation system. The Visitor provides friends, family members and professionals the control to schedule and conduct a visit at a time convenient for them and avoid wasting time waiting in long lines or traveling to the facility.
ONSITE visitation is conducted using the video terminals located in the facility’s visitation center.
OFFSITE visitation is a fee based solution conducted from a visitor’s computer or Android device. The cost of and OFFSITE visit will vary by facility.
REGISTRATION IS MANDATORY
- All visitors must register (at no cost) in order to participate in a video visitation session with an inmate at this facility.
- All visitation sessions will be scheduled based on policies for visitation as set forth by this inmate facility.
Registration Instruction Guide
- Go to www.icsolutions.com from any internet enabled device to login to your existing ICSolutions account or create a new account.
- Select the option to Register for Video.
- Enter the facility name.
- Enter the inmates last name or ID number.
- Select your relationship to the inmate.
- Fill in the required fields to complete your profile then click Register to create your video visitation account, then click Done to exit.
- Once you have completed registration you can continue on to schedule a visitation session.
The cost of offsite visitation sessions will vary by facility. If you are planning on visiting from your home or office, you will need sufficient funds in your ICSolutions account prior to scheduling a charged video visitation session.
To fund your ICSolutions account:
- Login to your existing account at www.icsolutions.com.
- Under the Prepaid Collect Accounts section, click Add Account, select your agency and enter your phone number to fund your account. Click Save.
- To add funds, click Fund.
- Next, select the payment method, then click Add Payment Amount.
- Enter Payment Amount, click Calculate Total then click Add a Payment Card. From there you will finalize your payment.
- Go to www.icssolutions.com from any internet enabled device to login to your existing ICSolutions account or create a new account.
- Log into your ICSolutions account and under Upcoming Visits click Schedule New Visit.
- Enter facility name.
- Read the rules and click Agree to continue.
- Enter inmate name or ID number.
- Select the location if you will be visiting ONSITE or OFFSITE.
- OFFSITE visits will charge your ICSolutions account for the cost of the OFFSITE visit at the time the visit is scheduled.
- Select the date for your video visitation session from the list of available days.
- Select a time for your video visitation session from the available time slots.
- Click Add if any additional visitors will be joining your visit and enter their name and date of birth then click Done. (After the visitation session has been confirmed, adding or removing additional visitors will require you to cancel and reschedule a new visitation session)
- Confirm all the information is correct then click Confirm to accept or click Edit to make any changes.
- Once confirmed, click Done to exit.