Nuisance Abatement (Complaints)

Submitting Complaints

All complaints must be submitted in writing. Please be prepared to provide the following information on our complaint form:

1. Name, address/location, and phone number of the person or establishment, etc., you are filing a complaint against.
2. A detailed description of the complaint, including a summary of what actions have been taken so far to resolve the issue. Pictures do help occasionally with an investigation.
3. Your name, address, phone number and signature.

Our staff may:

• Contact you to discuss the complaint or to gather more information,
• Contact the responsible party to see if they know of the problem and/or to find out how they are fixing it, or
• Forward your complaint to the appropriate agency (ICHD does not handle all complaints)

The Environmental Health Division does NOT investigate mold or pest control issues and cannot provide medical or legal advice.

Complaints We Do Not Investigate

Retail Food Complaints

All retail food complaints, such as party stores, gas stations, grocery stores, etc., must be submitted to MDARD. Call them at 1-800-292-3939 or check out their website, Michigan.gov/mdard

Renters/Landlords Disputes

If you are a renter and are having disputes with your landlord about upkeep of a home or fixing an issue, you can contact Legal Services to find out what your rights are. Call them at 517-787-6111 or visit their website. Additional information on your tenant’s legal rights is available from Michigan Legal Help.

Manufactured/Mobile Homes

If you live in a manufactured or mobile home park, contact LARA, Bureau of Construction Codes.

Licensed Health Care Facility

Complaints concerning health professionals, health facilities/agencies/programs, adult foster care facilities/homes, and childcare centers or camps, you can find information on the Michigan Bureau of Community and Health Systems website.

Department of Human Services (DHHS)

If you suspect a child or adult is being abused or neglected, call DHHS at 855-444-2911, anytime, day or night. The Ionia County, Michigan DHHS office is located at 920 E Lincoln Avenue, Ionia, MI 48846 and can be reached at 616-527-5200.